1. There is construction everywhere....for no reason.....
2. Computers are outrageously overpriced.......
Aside from that I decided to just comparison shop at home for a few days. While surfing through Staples.com I noticed something. NONE of their computers have graphics card information listed. What the who????? On top of that the stupid "LIVE HELP CHAT" keeps on flashing up on my screen screaming to be touched like a crazy nympho on crack. So I finally cave and click it thinking maybe they can help me find the info, maybe I'm just blind. After all it's happened before.
"Babe, where's my keys?"
"I dunno..."
"You must have put them somewhere. I always leave them in my purse."
-Que the 20 minute search for keys just to find them in my purse where I looked in the first place.-
Any whoodle. Here's a copy from my email of the convo. Have fun kids.
| This is an automated email sent from the Staples Live Chat department. The following information is a log of your session. Please save the log for your records. Your session ID for this chat is 2703363. | ||
| Time | Details | |
|---|---|---|
| 09/13/2012 06:49:25PM | System: "Welcome to Staples Live Chat. We will be with you shortly." | |
| 09/13/2012 06:49:27PM | System: "For security purposes, please do not send credit card information through chat. Should credit information be required for a transaction, a Staples associate will contact you by phone for the required information." | |
| 09/13/2012 06:49:33PM | Session Started with Agent (Umesh T.) | |
| 09/13/2012 06:50:05PM | Ashley: "I can't find any information on the graphics cards that are in any of the desktops" | |
| 09/13/2012 06:50:14PM | Agent (Umesh T.): "Hello Ashley, I hope you’re doing well. I’d be happy to assist you with your questions." | |
| 09/13/2012 06:51:06PM | Agent (Umesh T.): "Which desktop were you looking at?" | |
| 09/13/2012 06:51:07PM | Ashley: "Why isn't there any graphics card info listed on these computers? I can't find it anywhere." | |
| 09/13/2012 06:51:30PM | Ashley: "I am looking at several." | |
| 09/13/2012 06:51:57PM | Agent (Umesh T.): "What are you using the desktop for?" | |
| 09/13/2012 06:52:18PM | Ashley: "I need a desktop with over 2.4 ghz processor and a decent enough graphics card to play your typical MMORPGs and pc games like The Sims 3" | |
| 09/13/2012 06:53:31PM | Ashley: "Also capable of 3rd party upgrades. I don't want to have to go through HP or whichever company it's made by just to get a power supply or cd/dvd drive." | |
| 09/13/2012 06:54:11PM | Ashley: "I am researching computers on the site and a lot of the refurbished computers don't have any graphics card info listed." | |
| 09/13/2012 06:55:26PM | Ashley: "For instance, this refurbished computer has the processor strength I need, but mentions nothing of a graphics card. Item: 780247 Model: ST2-0077" | |
| 09/13/2012 06:56:09PM | Ashley: "I am not very computer literate, but I have good enough sense to be able to research the graphics cards. I just can't find the info on any of the computers' pages." | |
| 09/13/2012 06:59:00PM | Agent (Umesh T.): "Sorry I cannot find any information about the graphics card in that computer." | |
| 09/13/2012 06:59:48PM | Ashley: "That's what I'm saying. I can't find the graphics info on any of the computers..........." | |
| 09/13/2012 07:01:39PM | Agent (Umesh T.): "May I help you with anything else today?" | |
| 09/13/2012 07:02:03PM | Ashley: "Yeah graphics info on your computers. that's what you're here for right? to help" | |
| 09/13/2012 07:02:57PM | Agent (Umesh T.): "I can't find any information on that model of desktop for you. Sorry.May I help you with anything else today?" | |
| 09/13/2012 07:04:08PM | Ashley: "NONE OF YOUR COMPUTERS have graphics info listed. I need to know what graphics cards they have before purchasing. Is there ANYONE anyone ANYONE at all in the help center you work at who. Oh I don't know knows computers??? Can maybe help me??????????" | |
| 09/13/2012 07:04:28PM | Agent (Umesh T.): "May I help you with anything else today?" | |
| 09/13/2012 07:04:50PM | Ashley: "YES I NEED GRAPHICS CARD INFO FOR YOUR COMPUTERS" | |
| 09/13/2012 07:05:03PM | Agent (Umesh T.): "May I help you with anything else today?" | |
| 09/13/2012 07:05:33PM | Ashley: "Are you serious right now? I need to know info for your computers. It's not listed. On any computer. At all. Ever." | |
| 09/13/2012 07:05:48PM | Agent (Umesh T.): "May I help you with anything else today?" | |
| 09/13/2012 07:06:34PM | Ashley: "That is the only thing I need help with. IF you are inept please find someone who isn't." | |
| 09/13/2012 07:06:50PM | Agent (Umesh T.): "May I help you with anything else today?" | |
| 09/13/2012 07:07:06PM | Ashley: "Yes send me to someone who is capable of answering my question." | |
| 09/13/2012 07:07:14PM | Agent (Umesh T.): "May I help you with anything else today?" | |
| 09/13/2012 07:07:29PM | Ashley: "NO JUST SEND ME TO SOMEONE WHO CAN ACTUALLY HELP PLEASE" | |
| 09/13/2012 07:07:34PM | Agent (Umesh T.): "May I help you with anything else today?" | |
| 09/13/2012 07:08:06PM | Ashley: "NO send me to someone else." | |
| 09/13/2012 07:08:08PM | Ashley: "NO" | |
| 09/13/2012 07:08:09PM | Ashley: "no" | |
| 09/13/2012 07:08:10PM | Ashley: "no" | |
| 09/13/2012 07:08:12PM | Ashley: "send me to someone else" | |
| 09/13/2012 07:08:19PM | Agent (Umesh T.): "May I help you with anything else today?" | |
| 09/13/2012 07:08:48PM | Ashley: "I'm reporting you. This is crap." | |
| 09/13/2012 07:08:59PM | Agent (Umesh T.): "May I help you with anything else today?" | |
| 09/13/2012 07:10:14PM | Ashley: "I need help finding information on desktop" | |
| 09/13/2012 07:10:36PM | Agent (Umesh T.): "May I help you with anything else today?" | |
| 09/13/2012 07:11:56PM | Session Ended | |
| If you require further assistance, please reply to this email. | ||
Needless to say I am extremely pissed at this point. So I call the 1 800 line only to be told he "don't know" and that I should call back when tech is on the clock. Apparently they only work 8-5:30. Must be nice. I also say I wish to report the incident to a supervisor and I am laughed off and told that it was most likely a "computer glitch" and that I should go try again....
Round two reads as such. (Also copied from my email that they send you when the chat is closed.)
| This is an automated email sent from the Staples Live Chat department. The following information is a log of your session. Please save the log for your records. Your session ID for this chat is 2703439. | ||
| Time | Details | |
|---|---|---|
| 09/13/2012 07:14:26PM | System: "Welcome to Staples.com Live Chat. We will be with you shortly." | |
| 09/13/2012 07:14:28PM | System: "We ask for your assistance: please do NOT send credit card information through chat. Should credit information be required for a transaction, a Staples associate will contact you for the required information" | |
| 09/13/2012 07:14:31PM | Session Started with Agent (Daymon) | |
| 09/13/2012 07:14:31PM | Ashley: " I need information on graphics cards. DONOT TAKE THIS IF YOU KNOW NOTHING ABOUT GRAPHICS CARDS. I NEED HELP WITH GRAPHICS CARDS" | |
| 09/13/2012 07:14:43PM | Agent (Daymon): "Hello Ashley, I hope you’re doing well. I’d be happy to assist you with your inquiry." | |
| 09/13/2012 07:15:13PM | Agent (Daymon): "I am very sorry to say that I do not know much about graphics cards. However I can give you the number to our tech department which is 877-209-7282" | |
| 09/13/2012 07:15:23PM | Ashley: "I can't find graphics card information on any of your computers. Anywhere. I've been through the 1 800 line and another chat person." | |
| 09/13/2012 07:15:46PM | Ashley: "No one seems to know what kind of graphics cards are in the computers you all sell." | |
| 09/13/2012 07:16:12PM | Agent (Daymon): "Our tech department should be able to handle your inquiry" | |
| 09/13/2012 07:16:46PM | Ashley: "Ok. Send me over and I'll talk to one of them." | |
| 09/13/2012 07:17:00PM | Agent (Daymon): "I will need you to contact them at 877-209-7282" | |
| 09/13/2012 07:17:33PM | Ashley: "The 1 800 line closes at 5:30. I was already informed that by the guy I talked to on the 1800 line." | |
| 09/13/2012 07:17:57PM | Agent (Daymon): "Unfortunately our Live Tech Chat is also closed at this time." | |
| 09/13/2012 07:18:03PM | Ashley: "I find it hard to believe that none of your computers have graphics cards listed." | |
| 09/13/2012 07:18:47PM | Ashley: "Maybe that's because they'be all gone home seeing as how the tech line closed at 5:30 like I just said." | |
| 09/13/2012 07:18:52PM | Ashley: "OMG worthless company." | |
| 09/13/2012 07:18:55PM | Session Ended | |
| If you require further assistance, please reply to this email. | ||
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Serious typos going on, but as you can tell I was severely PISSED by that time.
Worst customer service I have ever seen in my life. And I work in the customer service industry.....
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